Opening Times

Monday 8am-1pm & 2pm-6.30pm
Tuesday 8am-1pm & 2pm-6.30pm
Wednesday 8am-1pm & 2pm-6.30pm
Thursday 8am-1pm
Friday 8am-1pm & 2pm-6.30pm

Welcome to High Road Family Doctors

The aim of this practice is to offer our patients a high standard of professional care, and quality of service at all times. 

Prescription ordering and appointment booking can be made online using the links to the left.

Please note: You must register first before you can use these services.

Opening Times
The Surgery is usually closed on the first Tuesday afternoon of each month along with all other local surgeries (except August and January) for training.

PATIENT PRIVACY NOTICE

HOW WE USE YOUR PERSONAL INFORMATION

This fair processing notice explains why the GP practice collects information about you and how that information may be used.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.).  These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure.

Records which this GP Practice hold about you may include the following information;  

• Details about you, such as your address, carer, legal representative, emergency contact details

• Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.

• Notes and reports about your health

• Details about your treatment and care

• Results of investigations such as laboratory tests, x-rays etc

• Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

 

Training


All the Doctors and Nurses attend regular training to supplement their clinical knowledge - both for upddating existing guidelines and learning about new treatments and "best practices".
 
Heather Cannon is qualified as a Nurse Mentor for student nurses who are placed at the Surgery from time to time. Patient consent will be requested if a student is present during any consultation.

 

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

(You might also need to review existing website content to make sure it covers the different options patients have to connect with online services.)